What to expect during the fiber construction process

Our engineering department is drafting plans and scheduling the resources needed to begin construction. You may see crews walking through your neighborhood, taking photos, and gathering measurements.

What you need to do: Register your address to express interest at join.wintek.com.

During this stage, we are building the main fiber network to your area. This step takes a fair amount of time because it involves placing fiber cables in the ground and/or on utility poles. In most cases, the fiber path is along public rights of way on poles, or existing easements on private properties. If there is any disruption to your property, we will repair it. Please don't remove any utility flags on or near your property.

What you need to do: Please have patience during the construction process. Our crews are responsible for maintaining a safe and clean work environment. If there is any disruption to your property, we will repair it. Don't remove any utility flags on or near your property.

We will notify you when service is available by postcard to your mailbox and by email if you’ve registered at join.wintek.com.

What you need to do: Once you receive the notification that service is available, you can order service at join.wintek.com or call us at (800) 726-3953, M-F 8:30 a.m. - 4:30 p.m.

Once service is available, one of our engineers will consult with you about the plan to bring the fiber network from your property line to the outside of your home or business. We will call to schedule this visit, which will take approximately 30 minutes.

What you need to do: When the appointment arrives, someone 18 years or older must be present. If you need to reschedule, please give us at least 48 hours’ notice.

This step includes running fiber cable from the road to a junction box that will be placed on the outside of your home. All of the work will be based on what was decided during the initial site visit. Note: The fiber cable will follow the same path as your electric service. If you currently have underground electric service, your fiber optic cable will be buried in the same location. If your electric service is overhead, the fiber optic cable will run overhead, adjacent to the electric wire.

What you need to do: You do not need to be present for this work to take place. We will leave a door hanger to let you know the work has been completed.

This is the moment you have been waiting for! We will bring the fiber from the outside of your home to the inside, install the fiber gateway, and verify that the WiFi signal is working throughout your home. The technician installing your service will also demonstrate how to best use your subscribed services. We will call you to schedule this visit, which may take up to four hours.

What you need to do: When the appointment arrives, someone 18 years or older must be present. If you need to reschedule, please give us at least 48 hours’ notice.

You are now connected to reliable, high-speed internet that you’ll use every day for entertainment, connecting with friends and family, work, and more. Our fiber network offers internet speeds up to 1 Gigabit per second (1,000 Mbps), allowing you to stream videos, play games online, and download and upload—on multiple devices—with unlimited data usage. Wintek, powered by Tipmont, offers dependable service and affordable prices from a company you know and trust. It’s our privilege to serve you, and we’re always just a phone call or email away to answer any questions you may have.

What you need to do:  Enjoy better internet!