COVID-19 In-Home Installation Safety

Struggling with slow and unreliable internet in your home? We have good news!

We are continuing fiber internet installations in our customer’s homes. Safety is our number one priority when we visit your home. To protect our customers and our employees, we’ll follow all CDC guidelines and recommendations. Here are the steps we’ll take before, during and after we install internet in your home.

In-home installation safety procedures

1. Each of our installers will conduct a daily self-health check.
2. We will call you on the day of your install and ask you a few basic screening questions to make sure it’s safe to visit your home.
3. When our installer arrives, we ask that only immediate family members are in the home. As a reminder, at least one adult age 18 or older must be present. Please have the locations where the installer will be working clear of furniture and other personal items.
4. Each of our installers will have safety equipment and cleaning supplies. During the installation, we’ll put on a mask, gloves, and foot coverings. Our installer will practice the recommended 6-foot social distancing and we ask that you do so as well.
5. All equipment, including cables and your fiber router, will be disinfected before entering your home.
6. When the installation is finished, we’ll remove and dispose of the gloves and mask. We’ll also sanitize our tools and supplies as well as commonly touched areas of our vehicles before heading to the next installation.

Nothing is more important than the safety of our customers and our employees. But these times have also revealed how dire the need is for better internet, especially in rural areas. That’s why we’re taking these precautions to safely resume in-home internet installations. We look forward to serving you.

Questions?

Please contact Member Services at (800) 726-3953.

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This is your opportunity to get internet speeds up to 1 Gigabit per second (1,000 Mbps). These speeds will enable you to stream videos, play games online and download and upload with ease and reliability.

Learn more